Privacy Policy
Matériaux Réfractaires Direct («we,» «us,» “our”) places great importance on protecting your personal information. This policy explains what information we collect through this website, how we use it, and what your rights are. It applies solely to the website materiauxrefractairesdirect.com.
1. Information We Collect
Contact form: When you contact us, we collect your name, email address, phone number (if applicable), and the content of your message.
Navigation data: Like most websites, our web host may collect technical data (IP address, browser type, pages viewed) for security purposes and to ensure the proper functioning of the site.
Language preference: We store your language preference in your browser's local storage. This information does not leave your device.
2. Use of Information
We use the information we collect to respond to your requests for information or quotes, to communicate with you about our products and services, and to ensure the security and proper functioning of the site.
3. Information Sharing
We do not sell or rent your personal information. We may share it with service providers who help us operate the site (for example, our email delivery service), only to the extent necessary for them to provide their services and subject to confidentiality agreements. We may also disclose information when required by law.
4. Preservation
We retain messages received through the contact form for as long as necessary to process your request and ensure appropriate follow-up regarding our services and products; we then delete or anonymize them in accordance with our obligations and internal policies.
5. Safety
The site is protected by an encrypted connection (HTTPS), and we take reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no transmission over the Internet can be guaranteed to be completely secure.
6. Your Rights and the Privacy Officer (Act 25)
In accordance with applicable laws in Quebec (including Bill 25) and Canada regarding the protection of personal information, you have the right to access the information we hold about you, to have it corrected, and to request its deletion.
To exercise these rights or for any questions regarding the handling of your personal information, you may contact our Privacy Officer:
Name of the person in charge: Virginia Grasso
Title: Deputy Director / Assistant Director
Email address: virginia@ecowaterlab.com
Phone: 514-227-3277
Cell phone: 438-869-2254
Mailing address: 2476 Entreprises Blvd., Terrebonne, QC, J6X 4J8
7. Cookies and Local Storage
We use Google Analytics (via Google Tag Manager) to track website traffic, as well as the Meta Pixel (Facebook/Instagram) and the LinkedIn Insight Tag for advertising purposes (campaign tracking and retargeting).
These services place cookies only after obtaining your consent, which is collected via the banner displayed during your first visit. Until you have accepted, no tracking or advertising cookies are set. You can change or withdraw your consent by clearing this site’s data in your browser.
Your browser's local storage is also used to save your language preference and consent settings; this information does not leave your device.
8. Changes
We may update this policy from time to time to reflect changes in our practices or to comply with legal requirements. The date of the last update appears at the top of this page.
9. Contact Us
If you have any general questions about this policy, please email us at virginia@ecowaterlab.com.